Privacy Policy 5cuci – Data Protection & Privacy for Malaysia Users

5cuci collects your personal information through several channels when you use our platform. Understanding the types of data we collect helps you make more informed decisions about using our services.

Information you provide directly:

• Full name, date of birth, gender, and identification number (MyKad or passport).
• Email address, phone number, and residential address.
• Bank account or e-wallet details you registered for financial transactions.
• Identity verification documents submitted during the KYC process.
• Contents of correspondence with the 5cuci customer support team.

Information collected automatically:

• Your IP address, web browser type, and device operating system.
• Platform usage data including pages visited, session duration, and gaming activity.
• Cookie data and similar tracking technologies to improve the user experience.
• Mobile device information including device type and operating system version.

Every piece of data we collect has a specific purpose. 5cuci uses your information solely for the following purposes:

You may withdraw consent to receive promotional communications at any time by updating your account settings or contacting 5cuci customer support.

5cuci continuously invests in security infrastructure to ensure your personal data is always protected. Our security approach is multi-layered and comprehensive.

Technical security measures we implement:

• 256-bit SSL Encryption for all data in transit between your device and our servers.
• Encryption of data at rest for all sensitive information stored in our databases.
• Network segmentation and enterprise-grade firewalls to block unauthorized access.
• Regular security audits by independent parties to identify and address vulnerabilities.
• 24/7 Monitoring against any suspicious or unusual access attempts.
• Internal access controls — only staff with a legitimate business need may access user data.

5cuci does not sell, rent, or share your personal data with any third party for marketing purposes. However, there are limited situations where we need to share your information with certain parties to keep the platform functioning properly.

Third parties that may receive your data under limited circumstances:

• Payment processors: Transaction information required to process your deposits and withdrawals. All our payment processors are PCI-DSS certified.
• Game software providers: Session data required to display games correctly. This data is transmitted in anonymised form or governed by data confidentiality agreements.
• Regulatory authority: Where required by law or a valid court order, we may be obligated to disclose certain information.
• Technical service providers: Parties that assist us with technical operations such as server hosting and security monitoring, subject to strict data processing agreements.

In all data sharing cases, 5cuci ensures that recipients are bound by contractual agreements requiring them to protect your data to a standard no less than our own.

5cuci uses cookies and similar tracking technologies to enhance your experience on our platform. Understanding how we use these technologies helps you make more informed choices.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as staying logged in and session security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collecting information about how you use the platform to help us improve the user experience. This data is collected anonymously.
• Preference cookies: Saving your preferences such as language and display settings to make future visits more convenient.

You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect some functionality on the 5cuci platform.

As a 5cuci platform user, you hold several important rights regarding your personal data. We are committed to making it easy for you to exercise these rights without unnecessary obstacles.

5cuci retains your personal data only for as long as necessary to fulfil the original purpose of collection, or as required by applicable laws and regulations.

General retention periods we adhere to:

• Active account data: Retained for the duration your account is active and for a reasonable period following account closure.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's anti-money laundering legal requirements.
• Customer support communication logs: Retained for 3 years for reference and dispute resolution.
• KYC Data: Retained for the duration required by the relevant regulatory authorities.
• Anonymised usage data: May be retained for a longer period for platform analysis and improvement purposes.

Once the retention period expires or upon receiving a valid deletion request, 5cuci will securely delete or de-identify your personal data from all our systems.

5cuci reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we protect your data.

When we make material changes to this Privacy Policy, we will:

• Updating the "Updated" date shown at the top of this document.
• Displaying a clear notice on the 5cuci platform homepage regarding changes that have taken place.
• For significant changes, send a notification directly to your registered email address.

Continued use of the 5cuci platform after any amendments are published constitutes your acceptance of the updated Privacy Policy. If you do not agree with the amendments, please discontinue use of the platform and contact us.

This Privacy Policy was last updated on January 2026 and supersedes all previous versions of the Privacy Policy ever published by 5cuci.